Subscriptions & Connection FAQs

No email address is required. Create an account with a username and password. Keep your login details safe, and don't use your subscription link as account credentials: the link lets your client retrieve its configuration, while your login details are for the user panel. Choose a unique password and never include account credentials in public screenshots. After creating your account, make sure you can access the panel before checking plans and client downloads. If you can't log in later, keep the error message and relevant order details, then contact support through the panel's ticket system. Don't post this information in public forums.

Sign in to the user panel and copy the current link from your subscription details. In your client, open subscription or configuration management and update the existing subscription. Menu names vary by platform; make sure you update the configuration you're using rather than creating a new one and continuing to use the old configuration. If the link in the panel has changed, edit the existing subscription URL and fetch the configuration again. Updating the old URL won't replace it. Once the update is complete, check that the route list has loaded, then try connecting. Subscription links can grant access, so hide the full URL in troubleshooting screenshots and never post it publicly.

There is no device limit on simultaneous connections, so switching devices alone doesn't require a different plan. B7VPN supports Windows / macOS / iOS / Android / Linux. On a new device, sign in to the user panel, open the client downloads section and import your account's current subscription. Check connection permissions and routing settings on each device; a working connection on one device doesn't mean another is set up correctly. Unlimited devices don't mean unlimited data, so keep an eye on your account balance when using several devices. Before retiring an old device, remove any saved account credentials and subscription configurations.

B7VPN follows a no-logs policy. Read the privacy policy for details on what data is processed; this doesn't mean your identity can never be identified in every situation. Third-party websites still process information according to your account, browser state and their own policies. Protect your password, subscription link and payment records separately, and share only what's necessary when troubleshooting. Before sending a client screenshot, check that the subscription URL isn't visible in the address bar or configuration. Never upload a full configuration to a public forum. Refer to the privacy policy for information about how data is used and handled.

Disconnect and check that your local network can still access websites that normally work, then reconnect and try the page again. If your local network is having issues, fix that first. If the problem only occurs while connected, check that your subscription is up to date, your plan and data balance are active, and the client has the required system permissions. Try another route and reload the page. Don't assume access is working just because the client says Connected. If the issue persists, note your operating system, the client message, selected route and affected website, then submit a support ticket. You don't need to share your password or full subscription URL to troubleshoot.

Browsers and other apps may use different network paths, so a working browser doesn't mean every app is using the current route. Check the client's routing mode and whether the system proxy or network connection is enabled. Then check the app for its own proxy settings, connection exceptions or background restrictions. After changing settings, fully quit and reopen the app so it establishes a new connection. Don't run multiple tools that take over network traffic at the same time; their rules may conflict. If only one app is affected, note its name, your system environment and routing settings, then contact support instead of repeatedly reinstalling software.

First, check the user panel to confirm your account has an active subscription, then verify your plan status and data balance. Make sure the URL saved in the client matches the current subscription link in the panel, with no extra spaces, line breaks or missing characters. If the client can't retrieve the configuration, disconnect and try updating again over a working local network so a faulty route doesn't interfere. If it still fails, keep the error message and note your environment. In your support ticket, say whether the failure occurred while retrieving the configuration or after it was imported, when the connection failed. These issues require different troubleshooting steps; you don't need to delete all your configurations first.

Include your operating system, the client name shown on screen, your network environment, selected route, affected website or app, and the full error message. Say whether the problem is constant or intermittent, whether it affects only one service, and what you've tried, such as updating the subscription, switching routes or restarting the app. These details help distinguish account issues from configuration retrieval, route connections or restrictions from the target service. Hide passwords, subscription URLs and sensitive payment details in screenshots. Submit tickets through the user panel. Never post account credentials in public comments or give strangers remote access to your device.

Pause large downloads and background updates on other devices, and check that nothing else is using your local network heavily. Keep the same video and resolution while comparing buffering on different routes. Then try a different local network, changing one factor at a time so you can identify the cause. If only one platform is affected, the issue may relate to its content delivery, your account region or the current exit route—not necessarily all routes. Temporarily lower the resolution to see whether sustained throughput is the issue. In a support ticket, include the approximate time, platform, route and comparison results. A brief speed test alone doesn't represent the entire viewing session.

B7VPN covers 110+ countries / 210+ routes. Choose a route that meets the target service's regional requirements, then compare how it performs on your current network. A closer location doesn't guarantee a better end-to-end path to a service, and a route name alone can't predict performance in every situation. For everyday browsing, start with a route that matches your regional needs and test page loading, app sign-in and sustained access separately. For video, check buffering and playback stability. Refer to the panel for route types and locations. If something goes wrong, note the original route before switching so you can compare results and troubleshoot later.

Not necessarily. A platform may consider your exit region, account region, sign-in status, payment details and its own service policies. The network route is only one factor. Check the platform's official regional requirements, select a route for the relevant region, then close and reopen the app to establish a new connection. If the message persists, review the error instead of repeatedly switching regions or changing payment details. A working route doesn't guarantee that a platform will allow access, and available content and access results may change. For support, provide the platform name, error message and selected route. Third-party account passwords aren't needed for troubleshooting.

Routing rules in your current configuration can send different websites and apps along different network paths, so not every request uses the same route. Settings that connect local sites directly and route international services through a VPN may result in different exit locations or connection behavior. If you run into an issue, check the client's current mode and active configuration, then confirm that the target service matches the intended rule. Reopen the app after changing the configuration so existing connections don't keep using the old path. Don't infer how every app is routed from a single IP lookup page. If you're unsure, send the target domain and relevant rule details in a support ticket.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date. Check your plan status, data balance and reset details in the user panel; reset dates aren't the same for every account and don't necessarily fall on the first of the calendar month. Choose a data allowance based on your browsing, video streaming and use across multiple devices. Unlimited devices don't change your plan's data allowance. If your balance changes unexpectedly, check for background transfers on other connected devices, then submit a ticket with the panel details. See the plans page for full pricing and verify your selection before paying.

Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They don't expire and last until the data is used. Monthly plans reset data on your activation date. Choose based on your usage; data packages don't automatically renew each month. If you upgrade a monthly plan partway through its term, the price difference is prorated by the remaining days. Check the panel's confirmation before proceeding. If you need to switch between billing types or find out how your current balance will be handled, confirm the details through a support ticket rather than guessing how balances combine. Before paying, check the order name, price and data allowance to make sure you've selected the right option.

We accept Alipay / WeChat Pay / USDT. Start payment from the order process in the user panel and verify the plan and amount on the order. After paying, return to the panel to check the order and plan status. If the displayed status doesn't match your payment, keep the order details and payment receipt, then request a review through a support ticket. Don't repeatedly create and pay for duplicate orders before the status is confirmed. Include only the information needed to verify the payment, and hide unrelated account details. If you see an unusual page or an unverified payment instruction, return to the user panel to confirm it. Don't use payment addresses posted in public comments.

B7VPN offers a 7-day no-questions-asked refund. See the Terms of Service for the full refund policy. To request a refund, sign in to the user panel, open a support ticket and include the order details needed for verification. If you're also having connection issues, you can describe them, but you don't need to frame troubleshooting as a reason for your refund. The no-questions-asked refund policy is separate from standard technical support. Watch for a reply to your ticket, and add any questions about the order or payment record to the same ticket. Never post payment receipts publicly or share your account password. Refund progress is based on the ticket review.