VPN FAQ: Answers to the 10 Most Common Questions

Do I need an email address to get started?

B7VPN doesn’t require an email address. You can get started with a username and password. Choose a unique username and a password you don’t reuse on other sites, and store them in a trusted password manager. Once you’re set up, make sure you can access the user panel, then check your plan, subscription link, and client instructions. Having an account doesn’t automatically mean you have usable data.

Not requiring an email address means less information is needed to get started, but it doesn’t tell you how account recovery works. Save your login details securely before leaving the page, and check the account management guidance in the panel. If you have trouble signing in, find the contact options on the site’s support page. Never share your password with someone claiming they can fix your account.

Can you use multiple devices at once?

B7VPN allows unlimited devices, so you don’t need to count each computer or tablet against a device limit. But device count and data allowance are separate: unlimited devices doesn’t mean each one gets its own plan allowance, nor does it mean unlimited bandwidth or the same speed on every network.

When sharing a plan across household devices, account for video streaming, file syncing, and system updates across your overall subscription usage. Check the user panel for actual usage. A device with its client closed may still have apps using the internet in the background; likewise, other devices working doesn’t rule out a configuration issue on the one having trouble.

Monthly plan or data package: which should you choose?

If you use the service regularly, compare the monthly plans. If you use it less often, consider a data package that never expires. B7VPN monthly plan data resets each month on the date you activated it, not at the start of the calendar month. Don’t assume unused data carries over; check the panel for your billing period and balance.

“Never expires” describes the validity period of a data package; it doesn’t mean unlimited data. Streaming video, cloud backups, and downloads all use data. Before choosing, consider how regularly you’ll use the service and then compare allowances. Don’t decide based only on the one-time payment amount. See all available options on the plans page.

How is data usage measured?

In a typical proxy client, traffic matched by proxy rules goes through the selected route, while traffic matched by direct rules usually connects straight to its destination. Your device’s total network usage, the client’s proxy usage, and the billable traffic shown in the service panel may cover different things, so they won’t necessarily match exactly.

For B7VPN’s specific data accounting method, refer to the panel and service information. This guide doesn’t assume how uploads and downloads are combined or add an unpublished multiplier. If usage seems unexpectedly high, check video quality, sync tools, and downloads first, then see whether the client is in global proxy mode. Tests also transfer data, so repeated large-file speed tests may use up your allowance.

For a useful comparison, use the same start and end times and check whether the panel’s statistics may be delayed. Note the time period and which apps were running; that’s more helpful for troubleshooting than a single balance screenshot.

Is speed limited? How can I troubleshoot a slow connection?

There’s no published bandwidth cap or guaranteed speed, so we can’t promise unlimited speed or make up test results. Connection performance depends on your local connection, Wi-Fi signal, ISP routing, route status, and the destination website. Unlimited devices doesn’t mean a particular connection speed.

• ✅ Disconnect the proxy and try websites that normally work to check whether your local connection is OK.
• ✅ Pause backups and downloads. Compare routes using the same device and destination, changing one thing at a time.
• ✅ Check whether the client connected successfully and whether the request matched a proxy or direct rule.
• ✅ If only one website is affected, note the error and when it occurred, then report it through support.
• ❌ Don’t treat one speed test as a guarantee of long-term performance or assume every slow page is caused by your plan’s data allowance.

IEPL dedicated lines, relay routes, and direct connections describe different ways of routing traffic, not fixed speed tiers. A route’s name can’t replace testing it yourself. B7VPN offers 110+ countries and 210+ routes. Check the global routes page and the panel for available options; broad coverage doesn’t mean every destination will perform the same way.

How do I import a subscription into a client?

A subscription link lets a client retrieve service configuration. It isn’t a regular webpage address or your account password. Whether a client can import it depends on the subscription format, protocol support, and software version. Shadowsocks, VMess, Trojan, VLESS, Hysteria2, and TUIC are different protocol names, and not every client supports them all. This guide doesn’t claim they’re supported by B7VPN.

1. Use the download section in the user panel or the getting started guide to find a client for your operating system.
2. Get the subscription for that client from the panel, then use the software’s subscription import or update option.
3. Make sure the route list appears in the configuration, then grant any network permissions requested by your system.
4. Connect, visit the website you want to access, and check the client’s request log or rule match details.

If the import fails, check that the link is complete, the format is correct, and the software supports the protocols in the configuration. Don’t add configuration snippets from unfamiliar websites. If you contact support, share only a redacted screenshot of the error; never publish your full subscription link.

Why does it say connected when my app still doesn’t work?

“Connected” may only mean the tunnel or proxy process has started. It doesn’t prove that a specific app’s traffic is going through it. A system proxy generally relies on apps following the system settings; some apps use their own network configuration. Clients with TUN or a similar virtual network interface may route more traffic, but availability and permission requirements depend on the client.

On Windows and macOS, check whether another proxy app is overriding system settings. On mobile devices, check which network configuration is currently active. Permission prompts and background management differ by platform, so don’t follow screenshots for another platform step by step. Don’t disable system protections or install certificates from unknown sources just to troubleshoot.

If a browser can reach the website but one app can’t, first check that app’s proxy, cache, and region settings. If no apps can connect, check the subscription update, route connection, and local network. This helps distinguish traffic that isn’t being routed from a route that can’t reach the destination.

Does the VPN need to stay on? How do I set up split tunneling?

Whether to leave the connection on depends on how you use it; longer isn’t always better. If you switch between local services and international websites, you can use rule-based split tunneling if your client supports it: route selected requests through the proxy and send the rest directly. Global proxy mode may send requests that could connect directly through the proxy instead, changing their route and increasing data usage.

Rules aren’t magic, and they don’t always identify traffic correctly based on app names. Domains, destination addresses, and rule order can all affect the result. If local printers or network services stop working, check for an appropriate direct rule for your local network before assuming the service is incompatible. After disconnecting, make sure your system proxy settings have returned to normal.

Does a no-logs policy mean I’m anonymous?

No. B7VPN’s privacy position is a no-logs policy. That policy statement shouldn’t be taken as a guarantee about every aspect of your online activity. Websites can identify you through your account when you sign in, and browser cookies, data collected by apps, and information handled during payment aren’t automatically removed when you use a proxy.

DNS leaks are a separate issue to check. Even if web traffic goes through a proxy, domain lookups may still use an unexpected DNS resolver. Whether that happens depends on the client’s DNS settings, your system, and browser behavior. You can’t determine there’s a leak just from seeing a change in your exit IP. Check the resolution path and client documentation instead of assuming an unfamiliar resolver is a problem.

On public Wi-Fi, check the website address and HTTPS status, and treat certificate warnings with care. A proxy connection doesn’t verify a website’s identity or protect you from phishing pages. Good privacy practices cover your accounts, browser, and device—not just your network connection.

Not the right fit? Can I get a refund?

B7VPN offers a 7-day, no-questions-asked refund. For help, contact support through the user panel or the site, and check the terms of service for the full refund rules. Don’t infer how a request will be handled from forum screenshots, and don’t treat this guide as a promise of an unpublished processing time.

Once you start, test the things that matter to you: whether your usual devices can import the configuration, whether you can access your target websites, whether split tunneling affects local services, and whether data use matches your expectations. If something goes wrong, save the error details and test conditions before deciding whether to troubleshoot further or request a refund. You don’t need to use a large amount of data to check whether the basics work for you.